They had outgrown their IT system, which had been built more than 20 years ago, and over the years had been patched and developed to suit the business’ growing needs.
The result was a slow and inefficient system that affected all aspects of the business from initial quotation, account acquisition, manufacturing and product delivery.
Whilst the system was functional it was slow, cumbersome and full of defects which affected the productivity of the staff and their overall business experience.
The business users were frustrated with the system, and the number of defects led them to distrust it. There were also significant usability issues which had accumulated over the years meaning users were constantly having to find workarounds.
The system had become so cumbersome that the IT team were struggling to support, maintain and patch it to keep it working in a more modern IT environment. Over the decades many of the original developers had left the business, and those remaining were not sufficiently familiar with the legacy system and therefore were struggling to develop it further. This meant the system had developed significant defects and usability issues.
If they had not called in Brandon Cross to help, their system may have ground to a standstill.
Whilst the business users had learned to work around the deficiencies within the system, there were considerable inefficiencies and manual interventions which limited the ability of the company to grow.
The team at Brandon Cross audited the company’s set up. This included not only how the system was structured, but also how it was perceived from both the business user perspective and the technical developer perspective. It was quickly identified that if the company wanted to grow, they couldn’t carry on as they were.
More of what they had been doing since the system was originally built and was clearly not sustainable.
To replace each function one by one. But with such a poorly structured system this would be a difficult option.
To replace business functions with alternative solutions, one at a time.
The favoured approach was to progressively replace the current system with a combination of bespoke and preexisting components
Within a few weeks Brandon Cross, in collaboration with the client’s development team and company stakeholders, had put a strategy in place to transform and reinvent the current system from its legacy roots into a modern web-based application.
The new system, being developed with rigorous development, modern technologies and quality assurance, with a combination of tailored software and current components, allows them to make transformative change to improve, grow and support the business.
As a result of Brandon Cross’ intervention, this company is now able to untangle itself from its legacy systems; to grow and develop without being held hostage by its technical debt.